Refund Policy

Information about our refund process and policies

Refund Terms

Full Refund Eligibility

You may request a full refund of an unused credit pack within 7 days of purchase.

No Refund After Use

Once any credit from that pack is used, the entire pack becomes non-refundable.

No Partial Refunds

We do not provide partial refunds of individual credits. Local consumer rights that cannot be waived still apply.

How to Request a Refund

Contact Our Support Team

To request a refund, please email us with your order details

Email Support for Refund

Information to Include

When requesting a refund, please include the following information in your email:

Order/Transaction ID: The payment reference from your receipt
Purchase Date: When the credit pack was purchased
Account Email: The email address associated with your account
Reason for Refund: Brief explanation for the refund request

Processing Time

Refund Timeline

Eligible refunds are typically processed within 3-5 business days after approval. The refund will be credited back to your original payment method.

Consumer Rights

This refund policy does not affect any statutory consumer rights that cannot be waived under applicable local laws. If you have additional rights under your local consumer protection laws, those rights remain in effect.

Need Help?

If you have any questions about our refund policy, please don't hesitate to contact us.

support@earthzoomin.video